Keeps logging out

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Fiddyxo
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Great Britain

Keeps logging out

Post by Fiddyxo »

Is there anyway to stop it from logging me out?
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admin
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Ukraine

Re: Keeps logging out

Post by admin »

It is correct that BetOnDroid keeps your Betfair session alive even if you dont use BetOnDroid application and dont make any bets.

The only one reason to expire your Betfair session (log out action) is available - your phone is lost Internet connectivity for more than 12 hours. And that action is done by Betfair server but not by BetOnDroid application itself.
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Fiddyxo
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Re: Keeps logging out

Post by Fiddyxo »

It logs out after a few minutes, no loss of Internet at all. Use to always stay connected but not anymore
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SupportTeam
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Re: Keeps logging out

Post by SupportTeam »

Description of your issue sounds very strange. And we have no reports from other customers with such issue.
Could you please provide more details?

Do you use latest version v.3.1.1?
What is your device model?
Does it look like application crash?
How often it happens?
Does it happen on specific markets or has any other relation to specific action or activity?
rafateleco1981
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Spain

Re: Keeps logging out

Post by rafateleco1981 »

Same problem. Since versions 3.x the app log me out every time I change from the app to another app and back in seconds to betondroid.
In several android phones.
Actual version 3.1.1
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admin
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Re: Keeps logging out

Post by admin »

Sorry but we are still not able to reproduce that issue.
Could you please confirm your device model and Android version?
BetOnDroid - best Android trading tool for Betfair exchange
rafateleco1981
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Spain

Re: Keeps logging out

Post by rafateleco1981 »

Samsung S10+.
Android 11
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SupportTeam
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Re: Keeps logging out

Post by SupportTeam »

rafateleco1981 wrote: Tue Dec 28, 2021 8:44 pm Samsung S10+.
Android 11
We tested Samsung S10+ (Android 11) phone during about two hours. Before the test we have made phone's factory reset.
BetOnDroid works stable on that platform. No unexpected logout actions were faced.
It looks like the issue is related to your phone's environment
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SupportTeam
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Re: Keeps logging out

Post by SupportTeam »

rafateleco1981,

Do you use "International jurisdiction" or "Spain jurisdiction" in order to make login to Betfair exchange?
We have tested international one. Could you try to use it as well?
Fiddyxo
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Re: Keeps logging out

Post by Fiddyxo »

I've also got a s10+ and android version 11
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