Keeps logging out

[Fiddyxo]

Is there anyway to stop it from logging me out?

[admin]

It is correct that BetOnDroid keeps your Betfair session alive even if you dont use BetOnDroid application and dont make any bets.

The only one reason to expire your Betfair session (log out action) is available - your phone is lost Internet connectivity for more than 12 hours. And that action is done by Betfair server but not by BetOnDroid application itself.

[Fiddyxo]

It logs out after a few minutes, no loss of Internet at all. Use to always stay connected but not anymore

[SupportTeam]

Description of your issue sounds very strange. And we have no reports from other customers with such issue.
Could you please provide more details?

Do you use latest version v.3.1.1?
What is your device model?
Does it look like application crash?
How often it happens?
Does it happen on specific markets or has any other relation to specific action or activity?

[rafateleco1981]

Same problem. Since versions 3.x the app log me out every time I change from the app to another app and back in seconds to betondroid.
In several android phones.
Actual version 3.1.1

[admin]

Sorry but we are still not able to reproduce that issue.
Could you please confirm your device model and Android version?

[rafateleco1981]

Samsung S10+.
Android 11

[SupportTeam]

Samsung S10+.
Android 11

We tested Samsung S10+ (Android 11) phone during about two hours. Before the test we have made phone's factory reset.
BetOnDroid works stable on that platform. No unexpected logout actions were faced.
It looks like the issue is related to your phone's environment

[SupportTeam]

rafateleco1981,

Do you use "International jurisdiction" or "Spain jurisdiction" in order to make login to Betfair exchange?
We have tested international one. Could you try to use it as well?

[Fiddyxo]

I've also got a s10+ and android version 11