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Betondroid subscription expired or not available

Posted: Tue Jun 30, 2020 8:52 am
by PaulB007
Just activated a new subscription

It says it is activated when I go to the subscription page.

But when I try to go to an event it says my subscription has expired and it then gets stuck and I have to force stop the application.

Tried rebooting phone but still getting same problem

Using Huwawai P40 pro

Re: Betondroid subscription expired or not available

Posted: Tue Jun 30, 2020 8:57 am
by PaulB007
Found a work around by logging in on my old Samsung phone which then seems to make it work on my Huawei.

So this problem could be specific to the huwawai p40

Re: Betondroid subscription expired or not available

Posted: Tue Jun 30, 2020 1:28 pm
by SupportTeam
Is this issue stable reproducible with Huawei P40? I dont think that the issue could be solved using workaround you presented. Probably the issue just has not stable reproduction rate.
Could you please try to share screenshot with error message?

Re: Betondroid subscription expired or not available

Posted: Wed Jul 01, 2020 5:05 pm
by happygooner1
I had the same problem yesterday and using Oneplus 7T so it's nothing to do with the Huawei or Samsung that I can see.

Mine just sort of disappeared after much persistence of logging in over and over again, turning phone off and on.

Re: Betondroid subscription expired or not available

Posted: Thu Jul 02, 2020 11:56 am
by PaulB007
I will see what happens when I renew again in a couple of weeks and send some screen shots.

Re: Betondroid subscription expired or not available

Posted: Thu Jul 16, 2020 11:18 am
by PaulB007
Just tried reactivating my subscription and getting the same problem.

It says it is activated but when I go into an event I get a message popping up saying that it isn't activated and I have to crash out of the app.

Screen shot attached.

Tried rebooting phone several times.

Re: Betondroid subscription expired or not available

Posted: Thu Jul 16, 2020 11:20 am
by PaulB007
And all of a sudden it is working again.

Maybe there is a delay before everything works after resubscribing?

Re: Betondroid subscription expired or not available

Posted: Thu Jul 16, 2020 5:13 pm
by happygooner1
Same problem. Happens every time and clears up after a while here as well.

Re: Betondroid subscription expired or not available

Posted: Tue Aug 04, 2020 3:59 pm
by SupportTeam
It is very hard to investigate that issue because all subscription related stuff (subscription creation, validation, etc..) is done on Betfair side.
Most likely it is a Betfair server issue because usually it happens at same day for several customers